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Service Manager - VinFast CarOn Đà Nẵng

502 Trần Cao Vân, Quận Thanh Khê, Tp. Đà Nẵng

Quantity needed: 01 employees

Job Description

  • Operational & Customer Satisfaction Management: Take full responsibility for operational KPIs and Customer Satisfaction Index (CSI) targets for the Service Department as required by VinFast.

  • Service Process Compliance Control: Supervise strict adherence to VinFast’s service and spare parts policies, including appointment scheduling, service reception, and post-repair follow-ups.

  • Cost & Facility Control: Monitor departmental operating expenses and manage service facilities to ensure 5S standards are consistently maintained.

  • Service & Spare Parts Business Planning: Develop and oversee the execution of business plans for service and spare parts to ensure operational efficiency and profitability.

  • Customer Care Programs: Plan and organize customer care initiatives, promotional campaigns, and mobile service (mobile repair) programs.

  • Complaint Resolution: Directly handle and resolve customer complaints arising during service operations.

  • Team Training & Development: Attend VinFast’s Service Manager training courses to obtain certification, while organizing and conducting internal training for the team.

  • Assigned Duties: Follow work assignments from executive leadership and perform other tasks related to after-sales service operations as directed by superiors.

Requirements

  • Hold a Bachelor’s degree, with preference given to majors in Automotive Engineering, Power Machinery Engineering, or Mechatronics.

  • At least 3 years of experience in the automotive after-sales service sector.

  • At least 1 year of experience in a Service Manager position at authorized automotive dealerships.

  • Proficient in Microsoft Office, email, and social media platforms.

  • Excellent communication and customer care skills.

  • Creative, sharp, and proactive in work.

  • Strong leadership and situational handling skills; ability to perform comprehensive analysis while maintaining attention to detail.

  • Ability to work independently and effectively within a team.

  • Age range: 25 – 40 years old; professional and pleasant appearance; clear, standard pronunciation (no strong regional accent).

Work Mode

  • Salary: Negotiable based on individual competency.

  • Allowances: Lunch, gasoline, phone, and other allowances in accordance with Company policies.

  • Bonuses: Annual bonuses, statutory holiday bonuses, and other annual welfare benefits.

  • Benefits: Annual company trips and vacations.

  • Insurance: Full insurance coverage and benefits as prescribed by law.

  • Leave Policy: Entitled to 12 days of paid annual leave per year.

Recruitment Process
1
SUBMIT APPLICATION FORM
You submit your application by filling out the information directly on the CarOn recruitment website or by sending an email to the HR Department.
2
SCREENING & PHONE INTERVIEW
Your application (CV) will be carefully reviewed and evaluated. If successful, we will contact you for a short phone interview to confirm initial information and experience.
3
IN-DEPTH INTERVIEWS
Round 1 (Expertise): You will interview with the Expertise Manager/Department Head for us to further evaluate your knowledge, professional skills, and practical management experience. Round 2 (Culture): You will meet with the HR Department/Board of Directors to discuss your suitability with the company culture, working style, and career development vision.
4
ONBOARDING
If selected, you will participate in Onboarding Training (internal regulations, occupational safety, etc.) on the first day. Afterwards, you will officially start your work in your specialized Department/Division.