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Service Advisor - VinFast CarOn 3S Sóc Sơn

Km25, QL3 Tổ 8, Xã Sóc Sơn, Hà Nội

Quantity needed: 01 employees

Job Description

The Service Advisor is the primary point of contact for customers throughout the vehicle intake, consultation, and delivery process. This role acts as a bridge between the customer and the service workshop, ensuring that repairs and maintenance are conducted transparently and professionally to provide an exceptional customer experience.

DETAILED JOB DESCRIPTION

  • Reception & Inspection: Greet customers and conduct a joint vehicle condition inspection upon intake.

  • Service Consultation: Discuss and reach an agreement with customers on the most suitable repair or maintenance solutions for their vehicles.

  • Management of Arising Issues: Proactively update and advise customers on any additional items or issues discovered during the repair process.

  • Vehicle Delivery: Perform formal vehicle handovers to customers after service completion, ensuring all information is clear and comprehensive.

  • Cross-departmental Coordination: Collaborate with relevant departments to resolve complaints and support the handling of issues arising during the customer service journey.

  • Other Tasks: Execute additional duties as requested by management.

Requirements

  • Minimum of 1 year of experience as a Service Advisor.

  • Solid understanding of the automotive or electric motorcycle industry.

  • Strong customer service skills.

  • Tactful and subtle in building and maintaining long-term customer relationships.

  • Clear and coherent communication; excellent presentation and persuasion skills.

  • Proficient in task organization, decision-making, and problem-solving.

Work Mode

  • Base Salary: 8 – 15 million VND (Negotiable based on capacity).

  • Other Income: Monthly allowances and personal sales commissions.

  • Work Environment: Professional, dynamic, with clear opportunities for growth and career advancement.

  • Bonuses: Public holiday bonuses and revenue-based performance bonuses.

  • Welfare: Annual company trips and vacations.

  • Insurance: Full coverage of Social Insurance (BHXH), Health Insurance (BHYT), and Unemployment Insurance (BHTN) in accordance with state regulations.

  • Training: Opportunities to participate in advanced professional training programs from the Manufacturer and the Company.

Recruitment Process
1
SUBMIT APPLICATION FORM
You submit your application by filling out the information directly on the CarOn recruitment website or by sending an email to the HR Department.
2
SCREENING & PHONE INTERVIEW
Your application (CV) will be carefully reviewed and evaluated. If successful, we will contact you for a short phone interview to confirm initial information and experience.
3
IN-DEPTH INTERVIEWS
Round 1 (Expertise): You will interview with the Expertise Manager/Department Head for us to further evaluate your knowledge, professional skills, and practical management experience. Round 2 (Culture): You will meet with the HR Department/Board of Directors to discuss your suitability with the company culture, working style, and career development vision.
4
ONBOARDING
If selected, you will participate in Onboarding Training (internal regulations, occupational safety, etc.) on the first day. Afterwards, you will officially start your work in your specialized Department/Division.