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Service Advisor - Sóc Sơn

VinFast CarOn Sóc Sơn (Km25, QL3 Tổ 8, Xã Sóc Sơn, Hà Nội)

Quantity needed: 02 employees

Job Description

Service Advisor 

  • Greet and advise customers on services; inspect vehicle condition.
  • Create and manage Repair Orders (ROs): provide quotations, advise on additional services/parts, and handle arising issues.
  • Monitor the progress of repairs, car washing, test drives, final completion, and vehicle handover.
  • Coordinate with technicians and related departments to resolve incidents and complaints.
  • Follow the 6-step Service Advisor process.
  • Perform other tasks as assigned by the Service Manager.
  • Work Schedule: Monday – Saturday (on a rotating shift basis)
    • Shift 1: 8:00 AM – 5:00 PM (Lunch break: 12:00 PM – 1:00 PM)
    • Shift 2: 12:00 PM – 9:00 PM (Break: 4:00 PM – 5:00 PM)
Requirements
  • Gender: Male
  • Age: 22 – 30
  • Education: Graduated from College or higher with a degree in Automotive Mechanics, Automotive Technology, or a related field.
  • Experience: Experience in a related field is preferred.
  • Soft Skills: Good communication and customer care skills.
  • Professional Skills: Ability in presentation, negotiation, and problem-solving.
  • Qualities: Tactful, detail-oriented, and able to coordinate well with the technical team.
Work Mode
  • Income: Attractive salary from 10 – 20 million VND/month (negotiable based on performance).
  • Bonuses & Benefits: Year-end, Holiday, and Tet bonuses, along with other annual benefits.
  • Insurance: Full insurance coverage and other benefits in accordance with the law.
  • Paid Leave: 12 days of paid annual leave.
  • Allowances: Allowances for lunch, transportation, phone, etc.
  • Opportunities: A professional working environment with clear opportunities for advancement.
Recruitment Process
1
SUBMIT APPLICATION FORM
You submit your application by filling out the information directly on the CarOn recruitment website or by sending an email to the HR Department.
2
SCREENING & PHONE INTERVIEW
Your application (CV) will be carefully reviewed and evaluated. If successful, we will contact you for a short phone interview to confirm initial information and experience.
3
IN-DEPTH INTERVIEWS
Round 1 (Expertise): You will interview with the Expertise Manager/Department Head for us to further evaluate your knowledge, professional skills, and practical management experience. Round 2 (Culture): You will meet with the HR Department/Board of Directors to discuss your suitability with the company culture, working style, and career development vision.
4
ONBOARDING
If selected, you will participate in Onboarding Training (internal regulations, occupational safety, etc.) on the first day. Afterwards, you will officially start your work in your specialized Department/Division.